19 Aug 2026
Gallup reports chief human resource officers are divided on managers' ability to lead AI-driven change, with organizations investing in centers of excellence and internal AI champions.
Gallup
Gallup's research continues to spotlight persistent leadership development gaps, particularly the challenge of promoting technically skilled individuals into management without adequate training. This ongoing issue impacts organizational performance. Concurrently, employee understanding of AI strategies remains unclear, with many independently adopting AI tools for basic tasks, suggesting a disconnect between strategic planning and practical implementation within organizations.
A significant emerging trend emphasizes the crucial role of manager engagement in successful AI adoption. Gallup's findings indicate that disengaged managers can impede AI integration, even when employees are receptive. This adds a human-centric layer to technological deployment, underscoring the importance of effective leadership in navigating AI's operational realities and strategic alignment.
Recent insights reveal a division among Chief Human Resource Officers regarding managers' capacity to lead through AI-driven change. While organizations are investing in AI centers of excellence and internal champions, the effectiveness of managerial leadership in this transformation remains a key concern. Gallup's work addresses these fundamental human capital issues alongside the operational realities of emerging technologies.
Last updated August 23, 2026
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