| |
|
|
|
Verizon's CEO, Dan Schulman, stated that artificial intelligence is expected to automate a significant portion of customer service operations, predicting it will greatly enhance customer satisfaction.
|
|
Read at HR Dive→
|
|
|
|
| |
|
Should AI completely replace human agents in customer service roles?
|
|
|
Findem's MCP is now integrated with the ServiceNow AI Platform, enabling agentic workflows through real-time talent intelligence, thereby enhancing how businesses can acquire and manage talent.
|
|
Read at HRTech Series→
|
|
|
|
|
UKG has enhanced its Workforce Operating Platform by incorporating agentic orchestration, which connects real-time intelligence to frontline execution for improved workforce management.
|
|
Read at HRTech Series→
|
|
|
|
|
Enterprise AI, particularly AI Agents and Superagents, are evolving beyond traditional systems to become deeply integrated with a company's operations, learning and growing to function as extensions of the business itself.
|
|
Read at Josh Bersin→
|
|
|
|
| |
Organizational risks of AI adoption
|
|
As employers lag in providing formal training, workers are increasingly turning to social media for artificial intelligence education on the job, creating a growing risk for organizations.
|
|
Read at HR Executive→
|
|
|
|
| |
|
Should employers mandate AI training for all staff?
|
|
|
Benefits leaders are advised on how to address employee concerns regarding artificial intelligence and increasing costs.
|
|
Read at HR Brew→
|
|
|
|
|
The article examines the paradox of innovation and bureaucracy, explaining how the adoption of artificial intelligence in corporations, initially aimed at risk management, can inadvertently foster a bureaucratic environment that hinders innovation.
|
|
Read at HR Executive→
|
|
|
|
| |
|
Does corporate AI adoption inherently create more bureaucracy?
|
|
|
New data reveals that as artificial intelligence adoption leads to leaner teams, the cost of losing top talent is escalating, prompting organizations to prioritize retention and employee wellbeing amidst rising performance demands.
|
|
Read at HR Executive→
|
|
|
|
| |
|
|
|
Data suggests that current hiring processes are not adequately designed to identify graduates who are prepared for artificial intelligence-related roles.
|
|
Read at HR Executive→
|
|
|
|
|
Indeed has introduced a new Smart Screening tool aimed at addressing the long-standing recruiting challenge of candidate reach by automating the initial stages of applicant evaluation.
|
|
Read at Aptitude Research→
|
|
|
|
|
As artificial intelligence transforms the hiring landscape, employers in Ontario are increasingly seeking independent verification of candidate credentials and experience.
|
|
Read at HRTech Series→
|
|
|
|
|
Tenstreet analysis indicates that amidst a shift towards artificial intelligence in recruiting, drivers are prioritizing stability and connection.
|
|
Read at HRTech Series→
|
|
|
|
| |
|
Los Angeles
|
|
The Josh Bersin Institute launched its Global HR Excellence Certification Program at the Irresistible Conference in Los Angeles, which convened 450 senior HR leaders.
|
|
Read at Josh Bersin→
|
|
|
|
| |
|
opinion
|
|
This opinion piece argues that the real value of engagement surveys lies not in the measurement of problems, but in the subsequent actions taken to address them.
|
|
Read at HR Dive→
|
|
|
|
| |
|
|
|
Amazon is warning employees about excessive use of artificial intelligence, as companies worldwide contend with escalating AI-related expenses.
|
|
Read at HR Brew→
|
|
|
|
|
'Tokens' are identified as a new concept within the human resources field related to artificial intelligence.
|
|
Read at HR Brew→
|
|
|
|
| |
|
|
|
“When HR is the target of bad behavior [NY]”
|
|
A female VP of HR faces escalating hostility, threats, and a lack of support from leadership after addressing the unprofessional conduct of two male employees, leading her to a crossroads about her position.
|
|
Read at r/humanresources→
|
|
|
|
| |
|
Should HR implement strict policies even if they create workplace hostility?
|
|
|
“How do you report the head of HR? [CA]”
|
|
An HR Manager details experiencing harassment and witnessing bullying, disparaging remarks, and inconsistent rule application from their CHRO, seeking guidance on how to report such issues when the CHRO is the problem.
|
|
Read at r/humanresources→
|
|
|
|
|
“Company hired a new VP last week who is already AI'ing my role”
|
|
An employee feels blindsided and disrespected as a new VP initiates an audit of their manual tasks and historical data, with the stated goal of automating their role using AI, raising concerns about imminent replacement.
|
|
Read at r/recruitinghell→
|
|
|
|
| |