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Verizon's CEO, Dan Schulman, stated that artificial intelligence is expected to automate a significant portion of customer service operations, predicting it will greatly enhance customer satisfaction.
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Read at HR Dive→
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Should AI completely replace human agents in customer service roles?
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Findem's MCP is now integrated with the ServiceNow AI Platform, enabling agentic workflows through real-time talent intelligence, thereby enhancing how businesses can acquire and manage talent.
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Read at HRTech Series→
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UKG has enhanced its Workforce Operating Platform by incorporating agentic orchestration, which connects real-time intelligence to frontline execution for improved workforce management.
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Read at HRTech Series→
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Enterprise AI, particularly AI Agents and Superagents, represents a disruptive shift as they integrate deeply into a company's operations, learning and evolving to become an extension of the organization itself.
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Read at Josh Bersin→
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As employers lag in providing formal training, workers are increasingly turning to social media for artificial intelligence education on the job, creating a growing risk for organizations.
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Read at HR Executive→
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Should employers mandate AI training for all staff?
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Benefits leaders are advised on how to manage concerns related to artificial intelligence and escalating costs.
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Read at HR Brew→
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The article examines the paradox of innovation and bureaucracy, explaining how the adoption of artificial intelligence in corporations, initially aimed at risk management, can inadvertently foster a bureaucratic environment that hinders innovation.
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Read at HR Executive→
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Does corporate AI adoption inherently create more bureaucracy?
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New data reveals that as artificial intelligence adoption leads to leaner teams, the cost of losing top talent is escalating, prompting organizations to prioritize retention and employee wellbeing amidst rising performance demands.
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Read at HR Executive→
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Data suggests that current hiring processes are not adequately designed to identify graduates who are prepared for artificial intelligence-related roles.
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Read at HR Executive→
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Indeed has introduced a new feature called Smart Screening aimed at addressing the long-standing recruiting challenge of candidate reach and applicant generation in talent acquisition.
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Read at Aptitude Research→
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As artificial intelligence transforms the hiring landscape, employers in Ontario are increasingly seeking independent verification of candidate credentials and experience.
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Read at HRTech Series→
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Tenstreet analysis indicates that amidst a shift towards artificial intelligence in recruiting, drivers are prioritizing stability and connection.
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Read at HRTech Series→
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The Josh Bersin Institute and the Global HR Excellence Certification Program were launched at the Irresistible Conference, which hosted 450 senior HR leaders at the USC campus.
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Read at Josh Bersin→
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opinion
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This opinion piece argues that the real value of engagement surveys lies not in the measurement of problems, but in the subsequent actions taken to address them.
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Read at HR Dive→
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Amazon has cautioned its employees against excessive use of artificial intelligence, commonly referred to as 'tokenmaxxing,' as numerous companies confront escalating costs associated with AI technologies.
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Read at HR Brew→
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The term 'tokens' is becoming a significant concept in human resources discussions, particularly concerning artificial intelligence applications.
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Read at HR Brew→
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“When HR is the target of bad behavior [NY]”
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A female VP of HR faces escalating hostility, threats, and a lack of support from leadership after addressing the unprofessional conduct of two male employees, leading her to a crossroads about her position.
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Read at r/humanresources→
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Should HR implement strict policies even if they create workplace hostility?
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“How do you report the head of HR? [CA]”
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An HR Manager details experiencing harassment and witnessing bullying, disparaging remarks, and inconsistent rule application from their CHRO, seeking guidance on how to report such issues when the CHRO is the problem.
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Read at r/humanresources→
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“Company hired a new VP last week who is already AI'ing my role”
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An employee feels blindsided and disrespected as a new VP initiates an audit of their manual tasks and historical data, with the stated goal of automating their role using AI, raising concerns about imminent replacement.
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Read at r/recruitinghell→
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